Cancellation/refund policy

Feedback

Changelog

Getting Started as a Driver

What do I need to apply?

How long does the application take?

What are the vehicle requirements?

What happens if one of my documents expires?

How to Upload Your Vehicle Photo

Driver Approval Requirements

What documents do I need to get approved?

What vehicle types qualify?

 Can I drive part-time?

Do I need my own TCP permit?

What insurance do I need?

Can I use my personal auto insurance?

Is there a background check?

Is Omni a rideshare company?

How to Complete Your Driver Profile and Upload Documents

Omni Driver Safety Handbook

Riding with Omni

Where does Omni operate?

How does Omni work?

Is Omni on-demand or scheduled?

How far in advance do I need to book?

Can I schedule a ride to or from PSP?

Pricing & Fees

Riders

What are the minimum fares on Omni?

Is there surge pricing?

How is my fare calculated?

What's the Service Fee?

Are there fees for airport trips?

What if I need to cancel?

What if I need to cancel my ride?

Drivers

What is Omni's technology fee?

What are rider bonuses?

How does Omni's technology fee work?

 Is there a minimum I'm guaranteed per trip?

What happens if a rider cancels?

How does Omni's fee compare to other platforms?

Payments & Payouts

How do drivers get paid?

How to Set Up Stripe Payouts

How and when do I get paid?

How do riders pay?

Legal & Policies

Privacy Policy

Terms of Use

Is Omni a rideshare company like Uber or Lyft?

How do I contact support?

How can we help you?

Help Center

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