Omni Driver Safety Handbook

Getting Started as a Driver

At Omni, safety isn't an add-on — it's built into how the platform works. Because every ride is scheduled in advance and every driver operates under their own active California TCP permit, you already start from a safer foundation than on-demand rideshare. This handbook lays out what we expect from every driver on the platform, and what you can expect from us.

1. Respecting Riders

Physical contact. Don't touch a rider unless they ask for help (loading luggage, a mobility aid, etc.). Any deliberate contact intended to harm, intimidate, or make someone uncomfortable is grounds for immediate deactivation.

Sexual misconduct. Zero tolerance. This includes, but isn't limited to:

• Commenting on a rider's appearance or body

• Asking about relationship status or making romantic overtures

• Any sexual contact or behavior without explicit, enthusiastic consent

• Explicit language, gestures, or sharing indecent material

Threats and aggression. Disrespectful, discriminatory, threatening, or intimidating behavior toward riders — or anyone else — while driving for Omni is never acceptable.

After the ride ends. Once a trip is complete, contact between driver and rider should end too, unless it's to return a lost item. Texting, calling, messaging on social media, or showing up at a rider's address after a trip is harassment, not customer service.

Discrimination. Omni prohibits refusing or degrading service based on race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity, marital status, age, disability, or any other characteristic protected by law. This includes avoiding pickups or drop-offs in certain neighborhoods based on assumptions about who lives there, and it includes slurs, "jokes," or personal questions about someone's background.

Vehicle and equipment damage. Riders are responsible for damage they cause — spills, smoking residue, vomit, broken equipment. Report incidents through the app so Omni can pursue a cleaning or repair fee from the rider. Intentional damage should also be reported to local authorities if warranted.

2. Account and Trip Integrity

No account sharing. Your driver account, and any rider account, is tied to one verified individual. Never let someone else drive trips under your login, and never accept a ride from an account you know isn't the actual rider.

Age requirements. Riders must be 18 or older to hold an account. A parent or legal guardian may book on behalf of a minor 16–17; that account holder takes full responsibility for the minor's conduct during the trip.

Who can ride. Only the booked rider and any guests included in that reservation should be in the vehicle. If someone shows up who isn't part of the scheduled trip and you're not comfortable transporting them, you're within your rights to decline.

Seat belts. Every occupant — driver and all passengers, front and back — must be belted for the entire trip. If your vehicle doesn't have enough working seat belts for the full party, you may decline the ride.

Dash cameras. If you choose to run a dash camera, mount it so it doesn't obstruct your view or create a distraction. Footage is for safety and incident documentation only — never post or stream a rider's image, audio, or likeness on social media or anywhere public.

3. Complying with the Law

You're the licensed operator here — Omni doesn't dispatch you, and your TCP permit is what puts you on the road. That means the legal responsibility to drive within the law sits with you:

• Speed limits and posted traffic laws

• Signs, signals, and right-of-way rules

• Lawful turns and lane use

• Parking regulations

• Right-of-way for pedestrians and cyclists

Keep your documents current. Your TCP permit, driver's license, vehicle registration, vehicle inspection, and Certificate of Liability Insurance all need to stay active. Omni's system tracks expiration dates and will flag you ahead of a lapse — but it's on you to renew and re-upload before anything expires. Driving on an expired document is a violation of your TCP authority, not just an Omni policy.

Car seats. If a rider is traveling with an infant or small child, California law requires an appropriate, properly installed car seat, and children 12 and under belong in the back seat. Omni doesn't supply car seats — it's the rider's responsibility to bring one. If a child doesn't meet the height/weight requirements for safe transport, or you don't believe you can transport them safely, you may decline or end the trip.

Service animals. Declining a ride because a rider has a service animal is illegal and against Omni policy, regardless of your own pet allergies or preferences. Emotional support animals are treated differently under the law than trained service animals — if you're ever unsure, contact support before declining.

4. Substances and Conduct in the Vehicle

Drugs and alcohol. Never drive for Omni while impaired, and never allow open alcohol or drug use in your vehicle. You have the right to decline or end a trip if a rider is intoxicated to the point of being disruptive or unsafe — do so at a safe location and contact local authorities if needed.

Smoking. Omni vehicles are non-smoking, including vaping. Riders may have respiratory conditions or sensitivities, and a smoke smell can cost you your next ride's rating.

Weapons. Firearms and other weapons — including stun guns, tasers, knives, and explosives — aren't permitted in Omni vehicles, whether carried by a driver or a rider, even in places where carrying is otherwise legal. If you notice a rider is armed and it makes you uncomfortable, you may end the trip at a safe location and report it to Omni support.

5. Fraud and Platform Integrity

The following are all considered fraud and will result in deactivation:

• Deliberately extending a trip's time or distance

• Accepting a scheduled trip with no intention of completing it

• Falsifying fees, charges, or cancellation claims

• Filing false reports against a rider

• Submitting falsified documents (license, insurance, TCP permit, inspection)

• Attempting to manipulate or exploit the Omni driver app

• Misusing rider or driver bonuses and promotions

6. In an Emergency

If you or a rider are in immediate danger, call 911 first — before you contact Omni support. Local law enforcement and EMS are always your first call in a true emergency. Once everyone is safe, report the incident to Omni support so we can document it and follow up.

7. Why This Matters for Omni Specifically

Because Omni is a pre-scheduled platform and not an on-demand dispatcher, you're operating under your own TCP authority on every trip — not "logged in" waiting for algorithmic pings. That gives you more control over your schedule and your vehicle, and it also means the standards above aren't just Omni's rules — they're tied to the legal authority that lets you drive in the first place. Keeping your documentation current and your conduct professional protects your permit, not just your Omni account.

Questions about anything in this handbook? Reach out through the Omni Help Desk or contact support@rideomni.com.