What happens if a rider cancels?

If a rider cancels late or doesn't show up, a cancellation fee applies and 100% of it goes to you.

• Reserve trips: the fee applies if the rider cancels within 60 minutes of pickup.

• Go trips: the fee applies if the rider cancels more than 2 minutes after you're assigned.

• No-shows: the fee applies if the rider isn't at the pickup spot within 5 minutes of your arrival.

Fees by tier: Standard $5–8, SUV $7–10, Premium Standard $10–15, Premium SUV $15–20. Taxi-lane fees are shown in the app.

If you cancel a trip you accepted, a driver cancellation fee may apply; it's shown in the app before you cancel.